About UHDS Service Centers

Operating year round, University Housing & dining Services’ residential service centers are here to meet the needs of our 4,500+ on-campus residents. In addition, in the summer months, the service centers support the operation of our Residential Conferences program, which hosts 12,000+ guests to campus. Our service center staff work hard to ensure that all residents and guests have a positive experience during their time with us, whether that’s just a few nights, or for a whole academic year. Our management team is committed to helping each member of our student staff have a positive experience while they learn, grow, and succeed in their position.

Before applying for a job with UHDS Service Centers, please review the position description and hiring timeline below for more information about each position, compensation, and training requirements.  If you have any questions, please contact us.

How to Apply

Before you begin filling out the application, please make sure you have all of the application materials needed. Only complete applications will be considered. Questions about your application status should be directed to housing@oregonstate.edu.  Before contacting us, please check to see if the answer to your questions can be found on this webpage or in the position descriptions.  We recommend utilizing the many resources provided by Career Services if you need assistance with your application materials.

  1. Resume.  You will need to have an up-to-date resume for your application.  Please make sure to upload your resume as a PDF file.
  2. Cover Letter.  In your cover letter, please address how your skills and experiences have prepared you to be successful in the position.

Go to jobs.oregonstate.edu to apply.

We look forward to reviewing your application.  Thank you for applying!

Hiring Timeline

Service Center Customer Service Representative

(multiple positions available)

  • May 3, 2021: Applications available
  • May 21, 2021: Applications due
  • May 24-June 4, 2021: Interviews
  • June 8, 2021: Offers made, pending successful completion of background check
  • June 10, 2021: Offers must be accepted or declined by 12pm
  • June 17, 2021: Background check paperwork due to Activities & Auxiliaries Business Center
Training Dates and other Important Dates
  • Employment dates:
    • 2021-22: September 7, 2021 - June 18, 2022
  • Required training:
    • Sept. 7-9, 2021
  • Move-in (required work dates):
    • Sept. 19-21, 2021
Qualities and skill-building

Because of the variety of work, we are looking for people who are flexible, want to provide excellent customer service, have a positive attitude, strong work ethic, are good problem solvers, and excited to be part of a team.

Our student staff learn a great deal while they work in our service centers.  Their job duties help improve their critical thinking and problem solving skills, provide opportunities to work and learn from a variety of people, deepen their customer service skills, and increase their capacity to accomplish challenging and/or complex tasks.

Day in the life of a Service Center staff member

Prospective staff often ask us what a normal day is like working in one of our four residential service centers. As many former staff members will tell you: it depends on the day! That said, we find it helpful to think of the main responsibilities of a Customer Service Representative as they relate to a resident or guest’s time living in the halls with us. Your shifts will be filled with welcoming students and guests to campus, issuing and managing keys, processing and delivering mail and packages, and fielding questions and concerns related to a variety of housing related topics.

Our service centers are open 7 days a week, 8 a.m.-8 p.m. Monday-Friday; 10 a.m.- 8 p.m. Saturday; and noon-5 p.m. Sunday. Different staff members will experience different busy times and tasks throughout the day. 

Issuing and managing keys

Particularly at the beginning of each term, but also throughout the term as residents change rooms or move on/off campus, service center staff will check residents in and issue keys. When residents lock themselves out, staff are able to issue temporary keys so that residents can get back into their rooms.  Service center staff audit all building keys daily and report lost keys and rooms that need to be rekeyed. 

Processing and delivering mail and packages

All mail and packages for on-campus residents are delivered to the service centers. Service center staff deliver letter mail to each resident’s mailbox, and check all packages into our tracking system to ensure that they are safely delivered to residents. Once packages are accounted for, service center staff notify residents of incoming packages and check the packages out to their recipient at the service center desk.

Senior Customer Service Representatives

Senior Customer Service Representatives will work with the rest of the staff on everything listed above, but will also have additional duties, particularly setting the work schedule for their respective service center and assigning daily tasks.  Senior staff serve as the point person for each service center and meet regularly with the housing operations professional staff to ensure smooth operations.

One shift can contain almost every aspect of the job listed here.  Some days, you’ll spend most of your shift answering questions from residents and guests.  It just depends.  If you have any questions about this, please e-mail us at housing@oregonstate.edu.  We are happy to share more!